News Desk


AGED CARE REFORM 2019
Workforce implications of Standard 8: Compliance

Recent news and media coverage of the Aged Care sector has highlighted the importance of solid governance. Good governance underpins good conduct and significantly impacts those who are charged with running an organisation.

Accountability is key. A systematic approach allows organisations to manage their affairs with proper oversight and is the cornerstone for providing safe and quality care.
Standard 8 requires an organisations governing body is accountable for the delivery of safe and quality care and service. This means the governing body must meet the following requirements:
  • Support consumers being engaged in the development, delivery and evaluation of their care and service
  • Promote a culture of safe, inclusive and quality care and service and are accountable for their delivery
  • Oversee effective organisational wide governance systems relating to
    • Information management
    • Continuous improvement
    • Financial governance
    • Workflow governance
    • Regulatory compliance
    • Feedback and complaints
  • Oversee effective risk management systems and practices to:
    • Manage high risks associated with the care of consumers
    • Identify and respond to abuse and neglect of consumers
    • Support consumers to live the best life they can
  • Oversee a clinical governance framework addressing:
    • Antimicrobial stewardship
    • Minimising the use of restraints
    • Open disclosure
What does this mean for you?
This standard requires governing bodies to set the strategic priorities for the organisation and drive and monitor improvements to ensure the organisation is committed to quality care and service in the best interest of consumers. It is expected organisations have a governance system to assess, monitor and drive organisational improvement. The Governing body must be confident that all governance practices comply with this standard. At a minimum
  • Board Members must be aware of any issues that could lead to unmet outcomes
  • Board Reports must include information on risks, clinical KPI’s and consumer feedback
  • Risk profiles must be up to date
    • This includes what’s being done to reduce or manage those risks
    • Key industry benchmarks can help your Board gauge where you sit in relation to meeting them e.g. the number of residents on chemical restraints
Need support?
At Realise Performance, we offer specialist support that ensures both you and your workforce are well-prepared for what’s ahead.
We can support your transition to the new aged care quality standards along with strategies and programs designed to enable your workforce to deliver exceptional, compliant care.
Contact andrew@realiseperformance.com.au for a free initial consultation.