News Desk


AGED CARE REFORM 2019
Workforce implications of Standard 7: Human Resources

The cost of employing staff in a residential aged care environment is by far the largest operational expense, usually sitting at between 65% and 75% of revenue.

With this level of investment in staff, it is vital that they are well-trained and supported to deliver the level of care residents and their families expect.
The critical focus of Standard 7 is to ensure an organisation has a skilled and qualified workforce delivering safe, high quality care.
To achieve this, organisations must have effective human resource systems in place to
  • Attract, develop and retain a workforce that engages with residents and treats them with the dignity and respect they deserve
  • Identify and ensure compliance with all relevant legislation, regulations and professional standards.
What does this mean for you?
To be compliant, you’ll need to review and update the following:
  • Position descriptions must include direction on customer service and treating the residents with dignity and respect
  • Rostering and scheduling should show flexibility when resident needs change and evidence on how to cover for staff shortages
  • Employee files need to reflect correct training and skills development
  • Your workforce development structure must show tasks and services employees can deliver at each level of training
  • Your performance management system should be used and feedback to staff documented. Results of feedback delivered must also be documented to show improvement
A review of your HR framework - with a focus on the requirements of Standard 7 - will ensure all of your staff recruitment, development and management activities are in line with the scope of this standard.
Need support?
At Realise Performance, we offer specialist support that ensures both you and your workforce are well-prepared for what’s ahead.
We can support your transition to the new aged care quality standards along with strategies and programs designed to enable your workforce to deliver exceptional, compliant care.
Contact andrew@realiseperformance.com.au for a free initial consultation.