News Desk

Customer Service, what level of service are you providing?


Creating a great customer experience from the ground up – This one is all about the basics!
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Customer Service, what level of service are you providing?

Creating a great customer experience from the ground up – This one is all about the basics! Regardless of the industry, customer service and creating a great experience is fundamentally important to future business success. More so, howeve ..


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Small “l” Leadership


“You do not need to have a title to be a leader”, Mark Sanborn
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Small “l” Leadership

“You do not need to have a title to be a leader”, Mark Sanborn Leadership is not about having a title. Often the strongest, most effective leaders we encounter naturally behave in such a manner. They have an innate ability to quickly buil ..


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Discovering Leadership


Developing and Understanding your Leadership Style
“The Magnetic Personality”, “Inspiring Others”, “Strong personality and Integrity”


When talking about leadership we often think in terms of leading others but leadership begins within. In order to succeed you first of all need to have self-leadership.This is about having your personal house in order before you can model these qualities for others. Self-leadership is about being comfortable and secure in who you are. The keys to leading yourself are:
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Discovering Leadership

Developing and Understanding your Leadership Style “The Magnetic Personality”, “Inspiring Others”, “Strong personality and Integrity” When talking about leadership we often think in terms of leading others but leadership begins within. In or ..


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Happiness is...


Happiness--in your business life and your personal life--is often a matter of subtraction, not addition. Consider, for example, what happens when you stop doing the following 10 things:

1. Blaming.

People make mistakes. Employees don't meet your expectations. Vendors don't deliver on time.  Read More >


Happiness is...

Happiness--in your business life and your personal life--is often a matter of subtraction, not addition. Consider, for example, what happens when you stop doing the following 10 things: 1. Blaming. People make mistakes. Employees don't meet  ..


Read more

Life of an Intern part 3


Welcome to part 3 of my journey at Realise Performance
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Life of an Intern part 3

Welcome to part 3 of my journey at Realise Performance Week 7 This week, I was informed that the cost of replacing an employee in senior management costs 200% of their annual salary. Therefore, if a senior manager were making $125,000 P ..


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Pay, Benefits and HR Issues - What are the key challenges for Aged Care and Community Services organisations in 2017?


We have now completed our 2017 review into Remuneration and HR Issues in Aged Care and Community Services. Thirty four organisations with a combined turnover of $1.69 billion made it a robust insight into the sector for 2017.

This year, these organisations grappled with rapid change and funding issues. The full roll out of Consumer Directed Care in Home Care as well as the restructuring and reduction (in real terms) of ACFI payments in Residential Aged Care have placed increasing financial pressure on providers in both the Home Care and Residential Care Sectors. On top of these pressures the sector continues to struggle to attract and retain quality staff. The combination of these factors means that the employment and retention of quality staff is now one of the sector’s highest priorities.   Read More >


Pay, Benefits and HR Issues - What are the key challenges for Aged Care and Community Services organisations in 2017?

We have now completed our 2017 review into Remuneration and HR Issues in Aged Care and Community Services. Thirty four organisations with a combined turnover of $1.69 billion made it a robust insight into the sector for 2017. This year, thes ..


Read more

Outsourcing you recruitment


Recruitment Process Outsourcing (RPO) is cost effective and efficient.   Read More >


Outsourcing you recruitment

Recruitment Process Outsourcing (RPO) is cost effective and efficient. It could be the solution needed for your organisation. The RPO model provided by Realise Performance delivers specialist recruitment staff with best practice technol ..


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Life of an Intern part 2


Welcome to part 2 of my journey at Realise Performance
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Life of an Intern part 2

Welcome to part 2 of my journey at Realise Performance Week 4 This week I learned about redundancy, redeployment and retrenchment. I also read about the specific steps involved when making a role redundant. Redundancy refers to a jo ..


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What does Customer Service mean for Aged Care, Community and Disability Services…


Having trained hundreds of staff in Aged Care, Community and Disability Services since CDC was implemented in 2014, the hardest thing to hear was “I guess we should start thinking about customer service”.
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What does Customer Service mean for Aged Care, Community and Disability Services…

Having trained hundreds of staff in Aged Care, Community and Disability Services since CDC was implemented in 2014, the hardest thing to hear was “I guess we should start thinking about customer service”. Although customer service is not ..


Read more

Registrations for Realise Benchmarking are OPEN


Are HR Metrics important for Aged Care and Community Care providers?

The ageing of Australia’s population and its resulting ageing of the country’s workforce are set to create some significant challenges to all employers, in particular providers of aged care and community services.  Read More >


Registrations for Realise Benchmarking are OPEN

Are HR Metrics important for Aged Care and Community Care providers? The ageing of Australia’s population and its resulting ageing of the country’s workforce are set to create some significant challenges to all employers, in particular provid ..


Read more